Troubleshooting

Last updated November 9, 2025Published November 4, 2025

Common fixes when MCP connectors misbehave.

Connector Missing in AI

  • Double-check you pasted the exact MCP URL (copy it again from InsightfulPipe).
  • Make sure the connector is Active in the Connectors page; inactive links won’t appear.
  • Restart the AI client after enabling Developer Mode (ChatGPT) or adding a new server.

“Needs Reauth” or “Authentication failed”

  • Something changed—password update, account access revoked, or the AI client token expired.
  • Click Reconnect inside InsightfulPipe to refresh the OAuth token.
  • Remove and re-add the MCP server in your AI client, then sign in again.

AI Says “No Data”

  • Mention the brand explicitly (“For Brand Northwind…”).
  • Ask for a longer date range if data is sparse (yesterday might be zero).
  • Confirm the connector was assigned to the brand you referenced.

Rate Limit / Busy Errors

  • Wait a minute—platform APIs occasionally throttle.
  • Reduce the number of simultaneous prompts.
  • If it repeats often, check the provider’s quota or upgrade your plan.

Still Stuck?

  • Verify the connector in the InsightfulPipe UI (test query, reconnect).
  • Check status.insightfulpipe.com or provider status pages for outages.
  • Contact your workspace admin—they can inspect logs or escalate to InsightfulPipe support.